Contact Us
Language of correspondence
When you write to us, our team reads and replies in English. If you prefer to write in French, we will read that too, but the response will come back in English so that nothing is lost in translation. Keep your message clear and direct, and we will do the same.
Protecting your personal data
Never send financial details, passwords, or scans of identity documents through this contact form. The form is built for questions about the casino and its services, not for transmitting sensitive information. Any request for such data through this channel should be treated as a red flag — no legitimate casino service will ask you to pass your banking credentials or a photo of your passport through a web form.
If you ever need to verify your identity or manage a payment, you will do so inside the casino’s own secure system, never through a third-party contact page. Treat this form as a conversation tool only, and keep everything confidential out of it.
Where to turn for gambling-related difficulties
If you are struggling with your gambling habits, this contact form is the wrong place to start. The casino’s responsible-gambling tools — self-exclusion, deposit limits, and session reminders — are the first stop, and you will find them inside your account settings. For independent support, look to organisations in Canada that specialise in problem gambling; they offer confidential help without any connection to the casino itself.
Do not use this form to request a self-exclusion or to report a gambling problem. Those matters need to go through the casino’s dedicated channels, where staff are trained to handle them properly and where your request is tracked as a formal record. A message here could sit in a general inbox and delay the help you need.
What the team can and cannot do
Our editors can answer questions about how the casino works, clarify terms you have read on this site, and pass along feedback about your experience. We cannot change your account, override a withdrawal decision, or act as intermediaries with the casino’s support staff. For anything that touches your balance, your bets, or your personal profile, you must go directly to the casino’s own help desk.
Expect a reply within a reasonable time — the team reads every message, but a full response may take a few days depending on the volume of correspondence. If your question is urgent and involves money, skip this form entirely and contact the casino directly through its official support channels.